Return & Exchange Policy

Return & Exchange Policy

Hassle-Free Return & Exchange Service
We're here to make post-purchase support simple and reliable.

Return & Exchange Policy Overview

We provide return and exchange support for eligible orders.
Please read the full terms before submitting a request.

Return & Exchange Conditions

✔ Quality Issues
• Eligible within 7 days of receipt
• Must provide product code, serial number, and photo/video proof

✘ Non-Quality Issues
• Return or exchange not supported
• Please confirm compatibility before purchase

? Custom Orders
• No return if issues are caused by customer-provided files/drawings

How to Apply

1. Contact us via Email or WhatsApp

2. Email title: Return Request + Order Number

3. Include: product code, serial number, images/videos

4. Our team will review within 24 hours

5. We’ll follow up with the next steps

Shipping Responsibility

✔ Quality-Related Issues
• We cover the return & reship cost (subject to final approval)

✘ Non-Quality Issues
• No return supported

All requests are subject to final confirmation by our service team.

Contact Information

Contact: Yolanda
? Email: sales@xcmedico.com
? WhatsApp: +86 17721715083
? Service Hours: Mon–Fri, 09:00–18:00 (CDMX time)

FAQs

Q1: What info is required to request a return?
A: Product code, serial number, and clear photos or videos.

Q2: How long does it take to process?
A: Within 24 hours after full info is received.

Q3: Do I need to pay for shipping?
A: We cover it for quality issues. For others, we’ll assess case by case.