FAQs

Buying Guide and FAQs

Are the prices on your website final?

Yes. All prices are in Mexican Pesos (MXN) and reflect the final cost. What you see is what you pay—no hidden fees.

Can I buy directly without requesting a quote?

Absolutely. All products shown online are available for direct purchase. No need to wait—just add to cart and check out.

Do you have stock in Mexico?

Yes. Most of our popular implants and instrument kits are stored in our Mexican warehouse for fast local delivery.

How fast is delivery within Mexico?

We ship the same or next business day. Most orders arrive within 1–3 working days depending on your location.

Can I request a quote for bulk or clinic orders?

Yes. If you're buying in bulk or need a full surgical kit, you can request a custom quote—we respond within 24 hours.

Do I need a veterinary license to order?

No. You can place an order as a vet, clinic, distributor, or even as a pet owner—just choose what you need and check out.

Are your products certified and safe?

Yes. All our implants and instruments meet veterinary surgical standards and are used by professionals in multiple countries.

Can I trust the quality if I’ve never ordered before?

Of course. We offer sample orders, fast support, and local service. Many first-time clients become long-term partners after their first purchase.

We've put together some commonly asked questions to  provide more information on the products we offer. Questions are grouped within main categories to simplify finding the answer to your question. If you have a question and can't find the answer, please use our contact page and a member of our team will be in touch. Alternatively, you can contact us by phone at 0086-17721715083 or by email at operation@xcmedico.com






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